Free Aus shipping on orders $200+
Return Policy
Return Policy
At [Your Company Name], we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we are here to help!
1. Eligibility:
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. Timeframe:
- You have [X] calendar days to return an item from the date you received it.
3. How to Initiate a Return:
- Please contact our customer service team at [Your Contact Information] to initiate the return process. Please provide your order number and details about the product you would like to return.
4. Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to our error (e.g., you received an incorrect or defective item).
5. Refund Process:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [X] days.
6. Exchanges:
- If you need to exchange an item for a different size or color, please contact us to arrange the exchange. Exchanges are subject to availability.
7. Exceptions:
- Certain items are non-returnable, including [list any non-returnable items or conditions].
8. Questions:
- If you have any questions about our return policy, please contact us at [Your Contact Information]. We are here to assist you!